Returns & Exchanges!
I'll gladly accept cancellations. Please make sure you request a cancellation within 24 hours of purchase. I cannot accept returns or exchanges. But please contact me if you have any problems with your order. The follow are return and exchange details:
❖ All sales are final.
❖ Color may vary from monitor to monitor, sometimes they are different per monitor; returns are not accepted for reasons to do with color. (For example, the color may be blue, but your monitor could show more of a teal tone to the blue.)
❖ Returns are not accepted if something doesn't fit, so please be familiar with your measurements and read the item description before purchasing. I'm happy to provide any additional information / measurements that you feel you might need.
❖ All of my items are vintage, pre-loved, or vintage inspired. I do my best to note any flaws, however, it is possible that a garment may have a small flaw that has accidentally been overlooked. I will offer a refund only if an item has been largely misrepresented in comparison to the original listing.
❖ Returns of this nature must be return postmarked within 3 days of receipt, and received in the condition in which they were sent out. Return shipping is the responsibility of the buyer. If you return an item without contacting me first, and/or the item was as described, a 20% restocking fee will be charged.
❖ DOMESTIC SHIPPING: Most items will be shipped USPS Priority Mail (2-3 business days). The shipping price includes delivery confirmation. Heavier items may be shipped through a different method if needed.
❖ INTERNATIONAL SHIPPING: Most international items will be shipped through USPS Priority International (1-3 weeks). Also, PLEASE be familiar with your country's laws for customs and import duties. I am not responsible for lost items in the mail or lost items due to improper shipping information.
❖ This is a boutique store. Shipping & Handling might take time. More often, items are typically shipped on Monday, Wednesday, and Saturday.
Each item is meticulously inspected for authenticity and quality. Every item is certified, limited, one of a kind, pure vintage quality that can only be found once in a blue moon. For this reason, there are certain rules provided for every vintage shopper here on Cougar Vintage. We do this so that people may find security and transparency with Cougar Vintage and the vintage apparel, jewelry, clothing,decor, and much more items sold here. Items may contain scuffs or flaws, and may be used- that is typical and common of vintage items. Please refer to the shop policy and any disclaimer on the website before purchasing any vintage items off of Cougar Vintage. I do this to ensure people know what they are buying and getting for themselves. These policies are security measures for both Cougar Vintage and the online shopper of this e-commerce website.
All the items we sell at the Cougar Vintage shop are unique and one-of-a-kind items and collectibles.
We sell only 100% authentic items, guaranteed.
We examine every item on our site before it is collected and picked up for you to purchase!
We lovingly hand-source our vintage items to bring you a wearable collection of beautiful pieces ranging from clothing, shoes, accessories, bags, clutches, purses, jewelry, decor, and more.
We check each item for signs of wear and cleanliness and we describe each item fully.
We classify our vintage shop items as follows:
~ Mint: As new, with no flaws or signs of wear.
~ Excellent: Previously worn, with no notable flaws.
~ Very Good: Previously worn, with minimal noted flaws or signs of wear. No repair needed, fully wearable.
Thank you for your trust in Cougar Vintage!
Vintage item label sizes vary between brands and eras.
Compare the measurements provided within the listing to your own body and a similar item you own to predict the actual size and fit.